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1. Product Replacement
a) The supplier will replace any goods that are damaged on delivery, defective or not in accordance with the customer's order at the supplier's expense, provided that :
(i) The customer notifies the supplier of the purchase order number, and these issues are raised with the supplier within one (1) month of the date of delivery of the goods.
(ii) The customer provides the supplier with the customer's purchase order number in respect of the goods to be replaced.
(iii) The goods have not been installed incorrectly, modified by the customer or damaged by the customer.
(iv) Any replacements required by the customer are subject to assessment by the supplier.
b) The supplier, if permitted by the Australian Consumer Law, or any other relevant law, may refuse to accept the replacement of the goods at its sole discretion.
2. Unwanted Goods / Returns Policy
a) Any unwanted goods can be returned to the supplier provided that the goods are :
(i) In their original state and packaging ; and
(ii) Returned to the suppliers warehouse at the customers expense, within suppliers business hours of 8.00 am to 4.00 pm Monday to Friday excluding holidays.
b) Once the goods are returned, the customer :
(i) Is required to provide the customer's bank details to the supplier via email, and will receive a refund by way of direct deposit into their account minus a 15% restocking fee.
Legal and beneficial ownership of the goods will not pass to the customer until such time as the goods have been paid for in full.
All goods supplied are covered by a Commercial warranty. Refer to each products warranty on each individual products page on our web site.