Call us on 1300 190 403

Returns Policy 

a)  Any boxed, unwanted goods can be returned to the supplier, within 30 days of purchase, provided that the goods are :

(i)  In their original state and packaging ; and

(ii)  Returned to the nominated suppliers warehouse at the customers expense, within suppliers business hours of 8.00 am to 4.00 pm Monday to Friday excluding holidays.

*Please note - The Customer can request that Only Office Furniture collect the goods for return from site. The location must be within our standard delivery zones. Charges for collection are $66.00 for metro areas, and $110.00 for CBD's.

(iii) Returned in good faith. If Only Office Furniture has the reason to believe that this policy is being abused, or that a return is otherwise not being made in good faith, for whatever reason, we reserve the right to refuse to accept any returns, under this policy. Only Office Furniture's decision is final.


b)  Once the goods are returned, the customer :

(i)  Is required to provide the customer's bank details to the supplier via email, and will receive a 100% refund, by way of direct deposit, within 2 business days, into their account, (with the exception of soft wiring products, which incur a restocking fee, priced per request).


In Conclusion :

: Please note, once products have been assembled on site, they cannot be returned, as we cannot sell them again as new items.

: If you are assembling your items yourself, please take care of the packaging materials, in case you need to re-package your items for return.

: To arrange a return, or for further information regarding returns, simply call us on 1300 190 403 or email us at

: For information on product replacement, due to faulty or damaged goods, please go to the Product Replacement Policy page.