a) Any boxed, unwanted goods can be returned to the supplier, within 30 days of purchase, provided that the goods are :
(i) In their original state and packaging ; and
(ii) Returned to the nominated suppliers warehouse at the customers expense, within suppliers business hours of 8.00 am to 4.00 pm Monday to Friday excluding holidays. The customer can ask Only Office Furniture to collect goods for return, which will incur a pick up fee, to be advised, at time of contact. If the customer collected their product/s from one of our warehouses, then the customer must return the product/s at there own expense.
(iii) Returned in good faith. If Only Office Furniture has the reason to believe that this policy is being abused, or that a return is otherwise not being made in good faith, for whatever reason, we reserve the right to refuse to accept any returns, under this policy. Only Office Furniture's decision is final.
b) Once the goods are returned, the customer :
(i) Is required to provide the customer's bank details to the supplier via email, and will receive a refund by way of direct deposit, within 2 business days, into their account, minus a 15% restocking fee.
In Conclusion :
: Please note, once products have been assembled on site, they cannot be returned, as we cannot sell them again as new items.
: If you are assembling your items yourself, please take care of the packaging materials, in case you need to re-package your items for return.
: To arrange a return, or for further information regarding returns, simply call us on 1300 190 403 or email us at email@example.com
: For information on product replacement, due to faulty or damaged goods, please go to the Product Replacement Policy page.